El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.
We are seeking an engaging In Room Dining Telephone Sales Agent to take in room dining orders in a timely and accurate manner. This person is key in organizing in room dining orders, including special requests, relaying them to the appropriate individuals for preparation and ensuring that everyone on the team is aware of the specifics of each order.
This position requires a minimum of one year of room service experience, preferably in a luxury hotel setting. Solid telephone skills to effectively take guest requests and answer questions are essential for creating the ultimate guest experience. Must be proficient with math calculations. Familiarity with hotel and or food and beverage software systems is a plus.
In accordance with applicable law, El Encanto requires all new hires to be vaccinated with the COVID-19 vaccine. If hired, you will be required to provide proof that you have received the Johnson & Johnson vaccine or both doses of the Pfizer or Moderna vaccines prior to your first day of employment and are able to begin work and perform the essential functions of your job as of your first date of employment. Proof of vaccination may consist of (1) a vaccine card, (2) a picture of the vaccine card, or (3) other document from a healthcare provider indicating vaccination status. Reasonable accommodations may be considered on a case by case basis.
For part-time team members, El Encanto offers sick pay and a 401(k) program with Company matching. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.
Job Status: Part-Time