El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. We are looking for a dynamic Assistant Front Office Manager to be responsible for providing management support to all Front Office functions; front desk, reservations, PBX, valet, bell and concierge in accordance with hotel standards. Responsible for the overnight functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy, which serves as a guide to the respective staff. Responsible for the smooth communication and service standards between all departments; ensuring Forbes Five-Star service is reflected in each area of the operation, responds and resolves to hotel service issues/guest satisfaction, oversees the maintenance and overall safety procedures of the premise and that they are being practiced and safety concerns are addressed accordingly. Acts as liaise or meet with other executives or managers to communicate deficiencies. Experience Requirements: Previous experience in a 5 Star Hotel similar to El Encanto as a Duty, Host, Reception, or Guest Relations Manager (essential) Previous experience in both reception and guest services departments Previous experience managing a team, recruiting, training and performance managing a team Previous operational knowledge and experience within the day to day management of the hotel Track record of working in the luxury end of the market Previous experience in a customer facing role Previous experience with LQA and/or Forbes Skills Requirements: Attention to detail Guest focused Excellent communicator Team player Working on own initiative Organizational skills Complaint handling Influencing skills Appraisal skills Training, coaching, mentoring skills Sound knowledge of employee relations Personal Qualities: Diplomatic Positive and mature attitude Adaptable Assertive High standard of personal presentation Other: Flexible working hours to include evenings and weekends In accordance with applicable law, El Encanto requires all new hires to be vaccinated with the COVID-19 vaccine. If hired, you will be required to provide proof that you have received the Johnson & Johnson vaccine or both doses of the Pfizer or Moderna vaccines prior to your first day of employment and are able to begin work and perform the essential functions of your job as of your first date of employment. Proof of vaccination may consist of (1) a vaccine card, (2) a picture of the vaccine card, or (3) other document from a healthcare provider indicating vaccination status. Reasonable accommodations may be considered on a case by case basis. El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending. The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items. The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Job Status: Full-Time

Shift: Day,Evening