Guest Services Representative FT - Hotel Santa Barbara

THE TEAM

Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.

THE PLAYER

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.

EVERY DAY, YOU WILL

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

YOU WILL BE GREAT AT HOTEL SANTA BARBARA IF

• You have a high school diploma or equivalent
• You have excellent communication skills and professional attitude
• You have effective conflict management and decision making skills
• You are able to use a variety of computer applications
• You are able to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• You are frequently able to stand, and/or walk
• You are able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs
• You are able to occasionally lift and/or move up to 50 pounds while moving files or small packages

YOU ARE A VARSITY TEAM PLAYER IF

• You have previous experience in customer service

This position is also subject to irregular hours to include late nights, weekends and holidays.

YOU MUST ALSO HAVE

U.S. Work Authorization (required)

HUDDLE UP

We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance.

JOIN OUR TEAM OF EXCEPTIONAL PLAYERS!

Geronimo Hospitality Group is an Equal Employment Opportunity employer