TITLE: CASE MANAGER Immediate Supervisor: Director of Program Services SUMMARY: Under the supervision of the Director of Program Services, this position is responsible for the overall case management of the persons served.
ESSENTIAL FUNCTIONS: • Monitors proper implementation and documentation of the ISP for each program participant • Ensures that program components meet the assessed needs of the program participants in his/her ISP in conjunction with the Program Director • Completes assessments and/or arranges for designated staff to complete assessment • Obtains working knowledge of generic services (MediCal, Medicare, Social Security, SSI, IHSS etc.) • Assists in compliance with agency policies and procedures and CARF regulations • Maintains regular contact and fosters positive interaction with external funding agencies and community partners, meeting on a regular basis with agency representatives • Responds promptly to emergency situations • Uses crisis intervention techniques in emergency situations when program participants are in danger of injury to themselves or others • Ensures that all program and agency documentation is completed and turned in a timely manner • Conducts intake for program participants • During absence, ensure that all responsibilities are delegated accordingly • Prepares program semi-annual and annual reports as necessary • Participates in the development of program support plans • Attends scheduled meetings and in-service trainings as required • Knowledge and use of technology • Complies with all Momentum WORK, Inc., TCRC and CCL policies and procedures • Other related duties on an as needed basis.
PHYSICAL REQUIREMENTS • Ability to stand, sit for long periods of time • Ability to go up and down stairs • Ability to speak, read, hear and understand technical written materials • Lifting may be required; may exceed 25 lbs • Ability to bend, lift and carry • Full awareness of environmental stimuli • Ability to implement Crisis Management, Safety & ProAct techniques.
QUALIFICATIONS: • High School degree required; Bachelor’s Degree in related field preferred • Two (2) years’ experience working directly with individuals who are disabled, in group and individual situations • Three (3) years of increasingly responsible administrative experience in an agency, providing supervision and training for adults with developmental disabilities preferred • Demonstrated ability to maintain confidentiality regarding individuals we serve and other related information • Excellent verbal and written communication skills • Ability to complete tasks with numerous interruptions • Ability to work with minimal direct supervision • Ability to manipulate numbers • Strong proficiency in Microsoft Office (esp. Word, Excel, Outlook) • Compassion and respect for persons with disabilities • May need to be available during any disasters, per disaster plan • Valid CA Driver’s License (plus a driving record acceptable to the Agency’s insurance carrier) • Valid certification in CPR/1st Aid (Training available)
Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted or waived in lieu of the requirements specified above under “Education and Experience.”
Job Status: Full-Time