Director of Hospitality

We're seeking a Director of Hospitality (also known as Flight Experience Director or Director of Member Experience) to own and operationalize the "Silver Air feeling" across every flight. This isn't about managing transactions: it's about creating consistent, premium moments that make clients feel recognized, not processed. You'll design, coordinate, and measure the complete flight experience - pre-flight preparation, day-of execution, and post-flight follow-up—ensuring that every touchpoint reflects our commitment to excellence, whether clients are flying on our fleet or through partner operators.