Front Desk Agent

Front Desk Agent – Drift Santa Barbara Full-Time & Part-Time Positions Available If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it. What You’ll Do Welcome guests and create a memorable check-in and check-out experience Anticipate guest needs, answer questions, and help guests navigate local dining and activities Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership Handle reservations, guest communication, and folio accuracy with care Manage guest requests and follow through to ensure resolution Maintain common-area readiness, cleanliness, and vibe Assist with on-property retail, amenities, and delivery of guest items Support concierge-style needs including recommendations and trip planning Uphold Drift brand standards and contribute to a smooth, seamless guest journey What We’re Looking For Previous hospitality or customer service experience preferred Strong communication and guest-relations skills Comfortable using technology and learning new systems Ability to multitask in a fast-paced, guest-facing environment Reliable, organized, and calm under pressure A genuine passion for creating great guest experiences Team-player energy with the ability to collaborate across departments Why You'll Love Working at Drift Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO) A supportive, collaborative team culture Opportunities for growth across hotel operations Beautiful, design-forward work environment in the heart of Santa Barbara Flexible scheduling for both full-time and part-time roles A company that values people, creativity, and a modern approach to hospitality Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance