Guest Services Representative

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. As the Guest Services Representative, you are the guest's first impression of a property. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.
What Your Day Will Look Like: Process guest arrivals and departures, including all necessary payments Handle & coordinate room assignments and pre-arrivals Handle guests' concerns. Offer referral for services and handle requests for information. Handle and store luggage. Assist with the check-in and check-out of groups and tours. Assist other departments as required. This position is also subject to irregular hours to include late nights, weekends and holidays.
Requirements: You have a high school diploma or equivalent. You have excellent communication skills and a professional attitude. You have effective conflict management and decision-making skills. You are able to use a variety of computer applications. You are able to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. You are able to frequently stand, and/or walk. You are able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs. You are able to occasionally lift and/or move up to 50 pounds while moving files or small packages. Salary Description $19.00 per hour.