Store Manager

We are looking for a full-time (40 hrs per week) sales professional with excellent people skills and a high level of integrity. The person who fills this position will play a key role in building up our retail channel in Montecito, CA. We are looking for a proven leader who is passionate about the retail customer experience and has strong sales acumen. This person will be instrumental in executing the store’s daily operations, driving sales, and cultivating the Montecito market. This candidate must have previous retail experience working in the fashion industry and be adept at building strong and lasting customer relationships.
We are looking for someone who: Loves our product and the Freda Salvador brand Is professional, energetic and sets a positive tone for the store. Leads by example attitude with a growth mindset. Is aligned with our company’s brand values. Has a proven track record of managing a profitable and successful fashion store Is proactive in engaging with their community, seeks event opportunities and partnerships. Has 5+ years specialty retail experience, with a minimum of 2 years in a manager role. Employs strong communication skills across all platforms, both with colleagues and customers. Has a strong ability to drive foot traffic and sales through strategic partnership and staff development. Has demonstrated ability to successfully lead others in a product focused store. Has the ability to work independently and problem solve on the go. Accessory and leather goods experience or passion Technology competent is a must (Google Suite, Shopify, Endear and Bright Pearl experience is a plus).
Store + Employee Management: Guide the retail team to create a strong brand experience through demonstrating product knowledge and ensuring all team members are experts on product and the brand. Manage sales associates and train the team to always put customers first. Create and promote customer relationships through strong clienteling. Build and maintain a loyal client base and retain customer loyalty by providing clients with personalized service and engaging invitations. Uphold & require extraordinary customer experience through all communication channels, including handling one-off customer requests such as customer repairs or exchanges. Act as brand ambassador- engage customers on the brand, be knowledgeable of our product in customer interactions via multiple channels such as in-person, over the phone, and through written communication in Endear. Handle all store maintenance in partnership with Regional Manager. On call when any security issues arise within the store. Handle all on + offboarding of new employees.
Events: Drive traffic and sales targets independently through events, private shopping, and community activations. Work with marketing team and 3rd party vendors to plan and execute in store events (customer facing, influencer facing, and 3rd party collaborations). Propose and host a minimum of 1 retail activation per quarter.
Details: Full time, 5 days per week. Weekend availability expected in order to successfully manage the team and drive sales. Full day shifts of 7-8 hours.
Experience is a must. Preferably 5+ years specialty retail experience, with a minimum of 2 years in a managerial role. Reply to jobs@fredasalvador.com with resume and cover letter to set up an interview. Please include what sets you apart from other candidates in your cover letter.