Shift Lead

What You'll Do: As the leader on duty, you will: Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish. Bake, package, and prepare orders while providing exceptional guest service. Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift. Prioritize and delegate tasks to keep operations running efficiently and meet guest demand. Help maintain our standards for product quality, food safety, cleanliness, and speed of service. Handle cash management, register accountability, and deposits. Communicate important updates and partner with store leadership to keep the bakery operating at its best. Jump in wherever needed to help your team succeed.
Qualifications: 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment. Strong communication, organization, and problem-solving skills. Ability to thrive in a fast-paced, team-oriented environment Positive attitude with a passion for delivering exceptional guest experiences. Must be 18 years of age or older. Ability to obtain any required food safety certifications applicable to the location. Ability to perform the essential functions of the position with or without reasonable accommodation.
Physical Requirements: This position regularly requires the ability to: Stand and walk for extended periods of time (up to 8 hours per shift). Frequently reach, bend, stoop, twist, kneel, and lift. Lift, carry, push, and pull up to 30 pounds regularly. Occasionally lift up to 50 pounds with assistance. Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system. Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units. Safely operate kitchen equipment in accordance with company procedures. Read order screens, recipes, and safety information. Communicate effectively with guests and team members in a fast-paced environment.