Host

About the Job: Join our team as a host for the Coral Casino Beach & Cabana Club! The Club, located at Butterfly Beach in Santa Barbara, is one of the most elite social clubs in the world. As part of the Ty Warner Hotels & Resorts portfolio, its sister properties include The Montecito Club, the Four Seasons Resort The Biltmore, Four Seasons New York, Las Ventanas Al Paraiso Resort Cabo San Lucas, San Ysidro Ranch, and Sandpiper Golf Club.
General Purpose: Presents an optimistic and unforgettably positive impression to our Members and Guests, exuding the genuine warmth of the Club by serving welcoming and efficient hospitality and providing a seamless dining experience at our restaurant/café. The host is the very first and last impression the guest gets of the restaurant. Beyond greeting, the host is responsible for taking reservations and managing the books. This is one of the most important jobs in the restaurant as they are in control of the flow of the service.
This position is compensated at $19.50/hr and is eligible to be included in the Coral Casino tip pool policy.
ESSENTIAL DUTIES: 1. Exhibits sincere hospitality: Puts member satisfaction above all else. Has a problem-solving mindset when dealing with difficult situations. 2. Remains attentive, friendly, helpful, and courteous to guests, managers, and fellow employees 3. Reports to work and clocks in/out for scheduled shifts and meal and rest breaks on time and in complete and proper uniform. 4. Has complete knowledge of all standards, procedures, and products. 5. Greets guests promptly as they enter the restaurant, using member recognition and name usage whenever possible: Creates a positive, warm impression when members enter the restaurant, greeting with a smile, making eye contact. 6. Keeps accurate count of reservations, and manages the restaurant flow. 7. Is completely confident and aware of changing floor plans and server sections: Seats the restaurant in a fair manner, rotating server sections, while balancing member preference at the same time. 8. Ensures the floor plan on the table management system is fully up to date, monitoring which tables are in use, available, and about to turn: Checks for completeness of table settings and overall ambiance of the restaurant, including table spacing, lighting, shade, and warmth. 9. Maintains a neat and orderly host stand and area: Ensures menus are available, clean and presentable. Ensures that menus have the proper, up to date menu inserts according to the most recent changes. Constantly ensures the entrance to the restaurant is clean. 10. Communicates the needs of members to management: Informs management of any member feedback. 11. Prints menus to ensure stocks are to par: Prints menus for special events and parties well ahead of reservation or event time. 12. Complies with all food and beverage regulations 13. Adhere to guidelines and policies outlined in the employee handbook 14. Performs other duties as assigned
QUALIFICATIONS & SKILLS: High level of professionalism and attention to detail, Excellent verbal communication and organizational skills,  Comfortable working with a team in a fast-paced environment, Problem solving, reasoning, and “thinking out of the box”
Ability to: Apply common sense understanding to better serve our internal and external guests’ needs, Handle guest complaints and resolve them to satisfactory results, remain attentive, friendly, helpful and courteous to managers and fellow employees, Read, comprehend, and follow all Club policies, systems, controls and procedures and must Possess basic math skills and have the ability to handle money.